:root {
    --ink: #102033;
    --ink-soft: #3d4f63;
    --paper: #f3efe6;
    --panel: #ffffff;
    --line: #d9d2c5;
    --navy: #14324a;
    --navy-2: #0e2436;
    --teal: #0f7a72;
    --teal-2: #14a39a;
    --sand: #e7dcc8;
    --danger: #b42318;
    --ok: #157a4b;
    --warn: #b45309;
    --shadow: 0 12px 40px rgba(16, 32, 51, .08);
}

* { box-sizing: border-box; }
html, body { margin: 0; min-height: 100%; }
body {
    font-family: "IBM Plex Sans", "Segoe UI", sans-serif;
    color: var(--ink);
    background: var(--paper);
}
a { color: var(--teal); text-decoration: none; }
a:hover { text-decoration: underline; }

.app { display: grid; grid-template-columns: 250px 1fr; min-height: 100vh; }
.sidebar {
    background: linear-gradient(180deg, var(--navy-2), var(--navy));
    color: #e8eef4;
    padding: 1.25rem 1rem;
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
}
.brand, .auth-brand { display: flex; gap: .75rem; align-items: center; color: inherit; text-decoration: none; }
.brand small, .auth-brand small, .who small { display: block; font-weight: 400; opacity: .7; font-size: .75rem; }
.brand-mark {
    width: 2.1rem; height: 2.1rem; border-radius: .65rem;
    background: var(--teal-2); color: #fff; display: grid; place-items: center;
    font-weight: 700;
}
.tenant-chip {
    display: flex; gap: .5rem; align-items: center;
    background: rgba(255,255,255,.08);
    border-radius: 999px; padding: .4rem .7rem; font-size: .85rem;
}
.tenant-chip .dot { width: .55rem; height: .55rem; border-radius: 50%; background: #3dd6c6; }
.sidebar nav { display: grid; gap: .2rem; }
.sidebar nav a {
    color: #d7e3ee; text-decoration: none; padding: .55rem .7rem; border-radius: .5rem;
}
.sidebar nav a.active, .sidebar nav a:hover { background: rgba(255,255,255,.1); text-decoration: none; }
.sidebar-foot { margin-top: auto; display: grid; gap: .75rem; }
.who { display: flex; gap: .65rem; align-items: center; }
.avatar {
    width: 2rem; height: 2rem; border-radius: .5rem; background: var(--sand); color: var(--navy);
    display: grid; place-items: center; font-weight: 700;
}
.linkish { background: none; border: 0; color: #9ec4c0; cursor: pointer; padding: 0; font: inherit; }
.linkish:hover { text-decoration: underline; color: #fff; }

.main { display: flex; flex-direction: column; min-width: 0; }
.topbar {
    display: flex; align-items: center; gap: 1rem;
    padding: 1rem 1.5rem; border-bottom: 1px solid var(--line); background: rgba(255,255,255,.7);
    backdrop-filter: blur(8px); position: sticky; top: 0;
}
.topbar-title { font-weight: 700; font-size: 1.05rem; flex: 1; }
.topbar-title span { display: block; font-weight: 400; color: var(--ink-soft); font-size: .82rem; }
.menu-btn { display: none; }
.content { padding: 1.25rem 1.5rem 2.5rem; }

.card {
    background: var(--panel); border: 1px solid var(--line); border-radius: 1rem;
    padding: 1.1rem 1.2rem; box-shadow: var(--shadow); margin-bottom: 1rem;
}
.card-head, .page-actions { display: flex; justify-content: space-between; align-items: center; gap: 1rem; margin-bottom: 1rem; }
.card h2, .card h3 { margin: 0 0 .75rem; font-size: 1.05rem; }

.btn {
    display: inline-flex; align-items: center; justify-content: center;
    border: 1px solid var(--line); background: #fff; color: var(--ink);
    border-radius: .55rem; padding: .5rem .9rem; font: inherit; cursor: pointer; text-decoration: none;
}
.btn:hover { text-decoration: none; background: #faf7f1; }
.btn-primary { background: var(--teal); border-color: var(--teal); color: #fff; }
.btn-primary:hover { background: #0c655e; }
.btn-block { width: 100%; }
.btn-sm { padding: .3rem .6rem; font-size: .85rem; }

.table { width: 100%; border-collapse: collapse; }
.table th { text-align: left; font-size: .75rem; letter-spacing: .04em; text-transform: uppercase; color: var(--ink-soft); }
.table th, .table td { padding: .7rem .4rem; border-bottom: 1px solid var(--line); vertical-align: top; }
.right { text-align: right; }
.inline { display: inline; }
.mono { font-family: "IBM Plex Mono", ui-monospace, monospace; font-size: .9rem; }
.muted { color: var(--ink-soft); }

.badge { display: inline-block; border-radius: 999px; padding: .15rem .55rem; font-size: .75rem; background: var(--sand); }
.badge.ok, .status-resolved { background: #d8f3e3; color: var(--ok); }
.badge.err, .status-closed { background: #f8d7d4; color: var(--danger); }
.status-new { background: #d9e8ff; color: #1d4e89; }
.status-open, .status-in_progress { background: #d7f4f1; color: var(--teal); }
.status-pending { background: #fde9cc; color: var(--warn); }
.prio-urgent { background: #f8d7d4; color: var(--danger); }
.prio-high { background: #fde9cc; color: var(--warn); }

.flash { margin: .75rem 1.5rem 0; padding: .7rem 1rem; border-radius: .7rem; }
.flash.ok { background: #d8f3e3; color: var(--ok); }
.flash.err { background: #f8d7d4; color: var(--danger); }
.guest-flash { margin: 1rem auto; max-width: 32rem; }

label { display: grid; gap: .35rem; font-size: .9rem; font-weight: 500; margin-bottom: .85rem; }
input, select, textarea {
    font: inherit; padding: .55rem .7rem; border: 1px solid var(--line); border-radius: .5rem; background: #fff;
}
textarea { resize: vertical; }
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 1rem; }
.form-actions { display: flex; gap: .6rem; align-items: center; margin-top: 1rem; }
.field-error { color: var(--danger); font-weight: 500; }
.form-card h3 { margin-top: 1.2rem; }
.form-section { margin-top: 1.4rem; padding-top: 1.1rem; border-top: 1px solid var(--line); }
.form-section h3 { margin: 0 0 .85rem; font-size: 1rem; }
.logo-row { display: flex; gap: 1rem; align-items: flex-start; margin-bottom: 1rem; }
.logo-preview {
    width: 88px; height: 88px; object-fit: contain; border: 1px solid var(--line);
    border-radius: .7rem; background: #fff; flex-shrink: 0;
}
.logo-preview.placeholder, .company-logo.placeholder {
    display: grid; place-items: center; color: var(--ink-soft); font-size: .75rem; background: var(--sand);
}
.company-logo {
    width: 40px; height: 40px; object-fit: contain; border-radius: .5rem; background: #fff;
    border: 1px solid var(--line); display: inline-grid; place-items: center; font-weight: 700;
}
.tenant-chip img { width: 1.35rem; height: 1.35rem; object-fit: contain; border-radius: .3rem; background: #fff; }
.inline-add { display: flex; gap: .5rem; margin-bottom: 1rem; }
.inline-add input { flex: 1; }
.inline-edit { display: flex; gap: .5rem; align-items: center; }
.inline-edit input { min-width: 16rem; }

.stat-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 1rem; margin-bottom: 1rem; }
.stat { background: var(--panel); border: 1px solid var(--line); border-radius: 1rem; padding: 1rem; }
.stat small { color: var(--ink-soft); }
.stat strong { display: block; font-size: 1.8rem; margin-top: .2rem; }

.empty-card { background: var(--panel); border: 1px dashed var(--line); border-radius: 1.2rem; padding: 2rem; }
.row-gap { display: flex; gap: .6rem; margin: 1rem 0; }
.plain-list { list-style: none; padding: 0; }
.plain-list li { padding: .4rem 0; border-bottom: 1px solid var(--line); }

.filters { display: flex; gap: .6rem; margin-bottom: 1rem; flex-wrap: wrap; }
.filters input, .filters select { min-width: 12rem; }

.ticket-layout { display: grid; grid-template-columns: 1fr 280px; gap: 1rem; align-items: start; }
.bubble { border-left: 3px solid var(--teal); padding: .2rem 0 .2rem .9rem; margin-bottom: 1rem; }
.bubble.outbound { border-color: var(--navy); }
.bubble.internal { border-color: var(--warn); background: #fff8ee; padding: .7rem .9rem; border-radius: .4rem; }
.bubble header { display: flex; gap: .6rem; align-items: baseline; flex-wrap: wrap; }
.meta { display: grid; grid-template-columns: 7rem 1fr; gap: .35rem .5rem; margin: 0; }
.meta dt { color: var(--ink-soft); }
.meta dd { margin: 0; }
.check { display: flex; gap: .4rem; align-items: center; font-weight: 400; }
.split-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; }
.mini-form { display: grid; gap: .5rem; margin-top: 1rem; }
.swatch { display: inline-block; width: .7rem; height: .7rem; border-radius: 50%; margin-right: .35rem; vertical-align: middle; }

.guest-body { min-height: 100vh; background: var(--paper); }
.auth-split { display: grid; grid-template-columns: 1.1fr .9fr; min-height: 100vh; }
.auth-panel {
    background:
        radial-gradient(circle at 20% 20%, rgba(20,163,154,.28), transparent 40%),
        linear-gradient(165deg, var(--navy-2), var(--navy) 60%, #0a4f4b);
    color: #eef6f6; padding: 3.5rem;
}
.auth-panel h1 { font-size: 2.4rem; line-height: 1.15; margin: 2rem 0 1rem; }
.auth-points { padding-left: 1.1rem; line-height: 1.8; }
.auth-form-wrap { display: grid; place-items: center; padding: 2rem; }
.auth-form { width: min(28rem, 100%); }
.install-form { width: min(36rem, 100%); }
.install-form h3 { margin: 1rem 0 .4rem; font-size: .95rem; color: var(--ink-soft); }

.pbx-status { font-size: .75rem; opacity: .75; }
.pbx-status.on { color: #9ee7df; }
.pbx-status.off { color: #f3c4a3; }

.call-popup {
    position: fixed; inset: 0; z-index: 50;
    background: rgba(16, 32, 51, .45);
    display: grid; place-items: end center;
    padding: 1.2rem;
}
.call-popup[hidden] { display: none; }
.call-popup-card {
    width: min(32rem, 100%);
    background: #fff;
    border-radius: 1.1rem;
    padding: 1.2rem 1.3rem 1.3rem;
    box-shadow: 0 24px 60px rgba(16,32,51,.28);
    border-top: 5px solid #c2410c;
    margin-bottom: 1.5rem;
    animation: call-in .25s ease-out;
}
@keyframes call-in { from { transform: translateY(24px); opacity: 0; } to { transform: none; opacity: 1; } }
.call-popup-head { display: flex; align-items: center; gap: .55rem; margin-bottom: .4rem; }
.call-popup-head em { margin-left: auto; font-style: normal; color: var(--ink-soft); font-size: .85rem; }
.pulse {
    width: .7rem; height: .7rem; border-radius: 50%; background: #c2410c;
    box-shadow: 0 0 0 0 rgba(194,65,12,.5); animation: pulse 1.2s infinite;
}
@keyframes pulse { 70% { box-shadow: 0 0 0 10px rgba(194,65,12,0); } 100% { box-shadow: 0 0 0 0 rgba(194,65,12,0); } }
.call-from { font-size: 1.25rem; margin: .2rem 0; }
.call-who { font-size: 1.05rem; font-weight: 600; margin: 0 0 .8rem; }
.call-tickets { list-style: none; padding: 0; margin: 0 0 1rem; }
.call-tickets li {
    border: 1px solid var(--line); border-radius: .6rem; padding: .55rem .7rem; margin-bottom: .45rem;
    display: grid; gap: .35rem;
}
.call-phone-actions { display: flex; gap: .5rem; margin: .4rem 0 .6rem; }
.call-phone-note { font-size: .85rem; margin: 0 0 .8rem; }
.btn-answer { background: #157a4b; border-color: #157a4b; color: #fff; }
.btn-answer:hover { background: #0f5e3a; }
.btn-decline { background: #b42318; border-color: #b42318; color: #fff; }
.btn-decline:hover { background: #8f1b13; }

.softphone {
    position: fixed; right: 1rem; bottom: 1rem; z-index: 40;
    width: min(22rem, calc(100vw - 2rem));
    background: #0e2436; color: #e8eef4;
    border-radius: 1rem; padding: .85rem 1rem;
    box-shadow: 0 16px 40px rgba(0,0,0,.28);
}
.sp-row { display: flex; align-items: center; justify-content: space-between; gap: .5rem; }
.sp-status { font-size: .82rem; font-weight: 600; }
.sp-status.ok { color: #9ee7df; }
.sp-status.off { color: #c9d4de; }
.sp-status.err { color: #f3c4a3; }
.sp-switch { font-size: .8rem; display: flex; gap: .35rem; align-items: center; }
.sp-hint { font-size: .78rem; color: #9eb0c0; margin: .4rem 0 .5rem; }
.sp-incoming, .sp-active { background: rgba(255,255,255,.06); border-radius: .6rem; padding: .6rem; margin-bottom: .5rem; }
.sp-incoming { outline: 2px solid #14a39a; }
.sp-btns { display: flex; gap: .4rem; margin-top: .4rem; }
.sp-dial { display: flex; gap: .4rem; }
.sp-dial input, .sp-xfer input { flex: 1; background: #14324a; color: #fff; border-color: #2a4a66; }
.sp-xfer { display: flex; gap: .4rem; margin-top: .45rem; }
.sp-blf-head { font-size: .75rem; font-weight: 600; margin: .7rem 0 .15rem; letter-spacing: .02em; color: #9ee7df; }
.sp-blf-help { font-size: .7rem; color: #8aa0b3; margin: 0 0 .4rem; }
.sp-blf {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: .35rem;
    max-height: 11rem;
    overflow: auto;
}
.sp-blf-empty { grid-column: 1 / -1; font-size: .75rem; color: #8aa0b3; margin: 0; }
.sp-blf-btn {
    display: flex;
    align-items: center;
    gap: .45rem;
    text-align: left;
    background: #102a3d;
    color: #e8eef4;
    border: 1px solid #2a4a66;
    border-radius: .45rem;
    padding: .4rem .5rem;
    cursor: pointer;
    font: inherit;
}
.sp-blf-lamp {
    width: .72rem;
    height: .72rem;
    border-radius: 50%;
    flex-shrink: 0;
    background: transparent;
    box-shadow: none;
    border: 1px solid #4a657a;
}
.sp-blf-btn.offline { opacity: .55; }
.sp-blf-btn.offline .sp-blf-lamp { background: transparent; box-shadow: none; border-color: #4a657a; }
.sp-blf-btn.idle .sp-blf-lamp { background: #22c55e; box-shadow: 0 0 8px #22c55e; border-color: #22c55e; }
.sp-blf-btn.busy .sp-blf-lamp { background: #ef4444; box-shadow: 0 0 10px #ef4444; border-color: #ef4444; }
.sp-blf-btn.ringing .sp-blf-lamp {
    background: #eab308;
    box-shadow: 0 0 10px #eab308;
    border-color: #eab308;
    animation: blf-blink 0.7s steps(1) infinite;
}
@keyframes blf-blink {
    50% { background: #3f2e05; box-shadow: none; border-color: #6b5420; }
}
.sp-blf-meta { display: grid; gap: .02rem; min-width: 0; }
.sp-blf-btn strong { font-size: .85rem; }
.sp-blf-btn .sp-blf-meta > span { font-size: .7rem; color: #c9d4de; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-blf-btn.me { cursor: default; }
.sp-blf-btn:not(.me):not(.offline):hover { background: #1b3d5a; }
.softphone { width: min(24rem, calc(100vw - 2rem)); }
#softphone-remote {
    position: fixed;
    right: 0;
    bottom: 0;
    width: 1px;
    height: 1px;
    opacity: .01;
    pointer-events: none;
}

.steps { margin: .75rem 0 0; padding-left: 1.2rem; }
.steps li { margin: .35rem 0; }
.snippet {
    background: #0e2436;
    color: #d7e6f0;
    padding: .9rem 1rem;
    border-radius: .7rem;
    overflow: auto;
    font-size: .78rem;
    line-height: 1.45;
    font-family: "IBM Plex Mono", ui-monospace, monospace;
}

body.nav-busy { cursor: progress; }
body.nav-busy .content { opacity: .72; transition: opacity .15s ease; }

@media (max-width: 900px) {
    .app { grid-template-columns: 1fr; }
    .sidebar { display: none; }
    .sidebar.open { display: flex; position: fixed; inset: 0 auto 0 0; width: 250px; z-index: 20; }
    .menu-btn { display: inline-flex; }
    .auth-split, .grid-2, .stat-grid, .ticket-layout, .split-2 { grid-template-columns: 1fr; }
}